UK CUSTOMERS PLEASE ORDER FROM OUR ETSY SHOP

FAQ & Return Policy


FAQ

Shipping?

  • All orders are shipped from Los Angeles, California. You will be notified via email when your order has shipped. Tracking information will be provided in that email.
  • Please allow up to 7 business days for processing and shipping as we are trying to limit post office visits in this pandemic era. We are super small team, and everything is packed by hand by us.  Holidays and Major Sales/Launches also may cause a small processing delay. Remember, we are a small team! We work around the clock to get out everything as timely as possible. 

  • We are not responsible for lost or stolen packages. We are not responsible for delays of packages by the carrier. Once the packages leaves out warehouse it is out of our hands, and we are at the mercy of the post office 

  • Buyers are responsible for local duties, taxes, and advancement fees at delivery in countries where applicable.  International buyers are responsible for all VAT/customs fees. Under NO circumstance will a shipment be marked as a gift or reduced value. PLEASE put your phone number on your order if you are an international customer. We try to make sure all orders have phone numbers, but if it gets missed, there is a possibility it will be returned to us and you will be responsible for the re-shipping costs. 

Return Policy? 

Returns are processed as store credit only. If you don't like your items or they don't fit, you can submit your return within 14 days of the date the items arrive to your home. We do not refund shipping (that service was already complete if it arrived to you.)

If you need to initiate an exchange or return please email laura@prettysour.com 

Return Shipping Costs?

We aren't responsible for the return shipping and do not provide a return label.  If you didn't pick up your item from a ups access point and it gets sent back to us, you are responsible for reshipment. If you didn't pay your duties at customs and the item gets sent back to us, you will have to cover the shipping if you want to reship the item.


What if I received the wrong item?
That shouldn’t happen, but we might have messed up! Let us know and we'll send you the right item: laura@prettysour.com

Are your items made in the USA?

Our clothing is made in Los Angeles with a few exceptions. We do have some items and/or fabric that we have made and/or sourced from overseas, but we choose factories that pay their workers a living wage and have ethical work conditions. 


Contact?

Please do not hesitate to contact us at laura@prettysour.com with any questions or concerns.